The GuardianSouthwest Airlines CEO on flights chaos: ‘No way to almost apologize enough’Dec 30, 2022Samira Asma-SadequeBy Samira Asma-Sadequemore_vert
The Texas TribuneSouthwest Airlines' holiday meltdown brings on federal investigationDec 27, 2022Karen BrooksBy Karen Brooksmore_vert
The New York TimesSouthwest's Debacle, Which Stranded Thousands, to Be Felt for Days (Published 2022)Dec 29, 2022Isabella Simonetti & Peter EavisBy Isabella Simonetti & Peter Eavismore_vert
CNNUS flight cancellations on Christmas Day top 3,100Dec 26, 2022Forrest BrownBy Forrest Brownmore_vert
FortuneSouthwest CEO Bob Jordan said airline was 'behind' on modernization in late NovemberDec 28, 2022Mary Schlangenstein & Ryan BeeneBy Mary Schlangenstein & Ryan Beenemore_vert
The Wall Street JournalHow Southwest Airlines Melted DownDec 28, 2022Alison SiderBy Alison Sidermore_vert
NPRSouthwest cancels another 4,800 flights as DOT investigatesDec 28, 2022Emily OlsonBy Emily Olsonmore_vert
The VergeSouthwest cancels thousands of flights, leaving passengers stranded across the USDec 28, 2022Emma RothBy Emma Rothmore_vert
New York Post Southwest Airlines' post-Christmas meltdown thanks to 'outdated IT' systems, poor schedulingDec 27, 2022David MeyerBy David Meyermore_vert
ABC NewsSouthwest CEO apologizes to customers, employees: 'There will be a lot of lessons learned'Dec 30, 2022Amanda MaileBy Amanda Mailemore_vert
USA TODAYSouthwest Airlines' cancellations leave thousands of bags lostDec 28, 2022Kathleen WongBy Kathleen Wongmore_vert
ForbesCrisis Management Lessons From Southwest Airlines' MeltdownDec 29, 2022Edward SegalBy Edward Segalmore_vert
Los Angeles TimesHiltzik: The disease that hit SouthwestDec 28, 2022Michael HiltzikBy Michael Hiltzikmore_vert
AxiosSouthwest cancellations: Delta, American and United add new waivers, fare capsDec 28, 2022Kelly Tyko & Herb ScribnerBy Kelly Tyko & Herb Scribnermore_vert
The Dallas Morning NewsWhat’s the problem with Southwest Airlines scheduling system?Dec 30, 2022Kyle ArnoldBy Kyle Arnoldmore_vert
Reuters.comSouthwest Airlines operations back to normal after being crippled by stormDec 30, 2022Doina Chiacu & Mark PorterBy Doina Chiacu & Mark Portermore_vert
Gizmodo'Outdated' Scheduling Software Could Be to Blame for Holiday Travel Nightmare at Southwest AirlinesDec 28, 2022Mack DeGeurinBy Mack DeGeurinmore_vert
The GuardianSouthwest Airlines under investigation as more flights canceled after stormDec 28, 2022more_vert
CNBCSouthwest Airlines says holiday meltdown will 'certainly' hit fourth-quarter resultsDec 29, 2022Leslie Josephs & Rebecca PicciottoBy Leslie Josephs & Rebecca Picciottomore_vert
The RegisterSouthwest Airlines blames IT breakdown for stranding holiday travelersDec 28, 2022Tobias MannBy Tobias Mannmore_vert
CNNSouthwest got billions of dollars in taxpayer aid. Why is its service still a mess?Dec 28, 2022Alicia WallaceBy Alicia Wallacemore_vert
CNNUnited and American Airlines place price caps on some cities to help Southwest customers get homeDec 28, 2022Jennifer KornBy Jennifer Kornmore_vert
CNNHow Southwest failed the holidays: Four charts explaining the cancellationsDec 29, 2022Matt Stiles & Christopher HickeyBy Matt Stiles & Christopher Hickeymore_vert
ABC News'Disruption we've never seen': What's causing the Southwest Airlines meltdown?Dec 28, 2022Max ZahnBy Max Zahnmore_vert
CBS NewsSouthwest Airlines expects to resume normal operations FridayDec 30, 2022Sabrina FranzaBy Sabrina Franzamore_vert
CBS NewsSouthwest Airlines' troubles continuing: Thousands more flights canceledDec 29, 2022more_vert
NPRAre airlines price-gouging Southwest passengers looking for alternate routes?Dec 30, 2022Emily OlsonBy Emily Olsonmore_vert
NPRFlight cancellations have led to scores of unclaimed luggageDec 29, 2022Giulia HeywardBy Giulia Heywardmore_vert
NPR5 things to know about Southwest's disastrous meltdownDec 30, 2022Camila DomonoskeBy Camila Domonoskemore_vert
The New York TimesWith Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal (Published 2022)Dec 30, 2022Daniel VictorBy Daniel Victormore_vert
The New York TimesSouthwest Failures No Longer ‘Weather-Driven,’ Pete Buttigieg SaysDec 29, 2022Jill Cowan, Daniel Victor & Robert ChiaritoBy Jill Cowan, Daniel Victor & Robert Chiaritomore_vert
The New York TimesWhy Did Southwest Cancel Thousands Of Flights? Here’s What Happened.Dec 28, 2022Maria Cramer & Michael LevensonBy Maria Cramer & Michael Levensonmore_vert
The New York TimesIts Reputation in Tatters, Southwest Aims to Resume Normal Schedule on Friday (Published 2022)Dec 29, 2022Peter Eavis, Soumya Karlamangla & Isabella SimonettiBy Peter Eavis, Soumya Karlamangla & Isabella Simonettimore_vert
The Washington PostSouthwest didn't heed calls to upgrade tech before meltdown, unions sayDec 28, 2022Ian Duncan & Justin GeorgeBy Ian Duncan & Justin Georgemore_vert
CNNSouthwest planes are back in the air – and the apologies keep flying, tooDec 30, 2022Forrest Brown & Gregory WallaceBy Forrest Brown & Gregory Wallacemore_vert
CNNInsiders at Southwest reveal how the airline’s service implodedDec 30, 2022Gregory WallaceBy Gregory Wallacemore_vert
CNNSouthwest says ‘normal’ services to resume on Friday as DOT sends warningDec 29, 2022Karla Cripps, Gregory Wallace & Barry NeildBy Karla Cripps, Gregory Wallace & Barry Neildmore_vert
The New York TimesOpinion | The Airlines Know They Are Scamming Us (Published 2022)Dec 30, 2022Elizabeth SpiersBy Elizabeth Spiersmore_vert
The New York TimesOpinion | The Shameful Open Secret Behind Southwest's Failure (Published 2022)Dec 31, 2022more_vert
Los Angeles TimesFar from a shock, Southwest meltdown was 'perfect storm' of well-known vulnerabilitiesDec 28, 2022Alexandra E. Petri, Margot Roosevelt & Grace TooheyBy Alexandra E. Petri, Margot Roosevelt & Grace Tooheymore_vert
The Dallas Morning NewsSouthwest Airlines hopes restore full flight schedule by FridayDec 29, 2022Kyle ArnoldBy Kyle Arnoldmore_vert
The Dallas Morning NewsHoliday meltdown exposes Southwest Airlines’ technology woesDec 29, 2022Kyle Arnold & Natalie WaltersBy Kyle Arnold & Natalie Waltersmore_vert
The Dallas Morning NewsShould Southwest Airlines reconsider its point-to-point route system?Dec 28, 2022Alexandra SkoresBy Alexandra Skoresmore_vert