Full CoverageOpinion | The Shameful Open Secret Behind Southwest’s Failure (Published 2022)
By Zeynep Tufekci
Top news
5 things to know about Southwest's disastrous meltdown
By Camila Domonoske
What’s the problem with Southwest Airlines scheduling system?
By Kyle Arnold
US flight cancellations on Christmas Day top 3,100
By Forrest Brown
All coverage
Opinion | The Airlines Know They Are Scamming Us (Published 2022)
By Elizabeth Spiers
'We’re behind,' Southwest CEO admitted just a month ago. 'As we’ve grown, we’ve outrun our tools.'
By Mary Schlangenstein & Ryan Beene
Southwest got billions of dollars in taxpayer aid. Why is its service still a mess?
By Alicia Wallace
Southwest CEO apologizes to customers, employees: 'There will be a lot of lessons learned'
By Amanda Maile
Southwest Airlines says holiday meltdown will 'certainly' hit fourth-quarter results
By Leslie Josephs & Rebecca Picciotto
Southwest cancels 70% of its flights as travelers try to get home
By Phil Helsel & Julianne McShane
How Southwest Airlines Melted Down
By Alison Sider
Southwest Airlines operations back to normal after being crippled by storm
By Doina Chiacu & Mark Porter
Southwest Airlines Spent $5.6 Billion on Shareholder Gifts in Years Ahead of Mass Cancellation Crisis
By Jake Johnson
Southwest didn’t heed calls to upgrade tech before meltdown, unions say
By Ian Duncan & Justin George
Southwest Airlines criticized by passengers, Transportation Department as flights delayed nationwide
By Landon Mion
Frustrated Southwest pilot and union rep says the airline's flight meltdown was caused by outdated scheduling software
By Taylor Rains
Southwest's operation continues to meltdown as other airlines recover from major Christmas storm
By Zach Griff
Southwest’s Woes No Longer ‘Weather-Driven,’ Transportation Secretary Says (Published 2022)
By Robert Chiarito, Jill Cowan & Daniel Victor
Southwest says ‘normal’ services to resume on Friday as DOT sends warning
By Barry Neild, Gregory W. Wallace & Karla Cripps
Thousands of Canceled Flights Cap Holiday Weekend of Travel Nightmares (Published 2022)
By Amy Qin, Steve Lohr & Nicholas Bogel-Burroughs
Why Southwest is still melting down
By David Goldman
What Caused the Chaos at Southwest (Published 2022)
By Michael Levenson & Maria Cramer
Southwest planes are back in the air – and the apologies keep flying, too
By Gregory W. Wallace & Forrest Brown
Southwest cancels thousands more flights; U.S. government vows scrutiny
By Alexandra Alper & David Shepardson
Insiders at Southwest reveal how the airline’s service imploded
By Gregory W. Wallace
Southwest’s Debacle, Which Stranded Thousands, to Be Felt for Days (Published 2022)
By Peter Eavis & Isabella Simonetti
Its Reputation in Tatters, Southwest Aims to Resume Normal Schedule on Friday (Published 2022)
By Peter Eavis, Soumya Karlamangla & Isabella Simonetti
Holiday meltdown exposes Southwest Airlines’ technology woes
By Kyle Arnold & Natalie Walters
Southwest CEO apologizes to passengers, staff after flight cancellation chaos
By Will Mcduffie, Teddy Grant & Sam Sweeney