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Southwest Airlines' holiday meltdown brings on federal investigation
By Karen Brooks
Triumph, tedium and tenacity: Stranded travelers tell their winter storm stories
By Amanda Jackson & Laura Ly
Flight cancellations have led to scores of unclaimed luggage
By Giulia Heyward
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Southwest cancels 70% of its flights as travelers try to get home
By Phil Helsel & Julianne McShane
Southwest cancels thousands more flights; U.S. government vows scrutiny
By David Shepardson & Alexandra Alper
Southwest Airlines flights canceled at Midway leaving thousands of travelers stranded due to Winter Storm Elliott
By Michelle Gallardo, Eric Horng & Stephanie Wade
Flight cancellations continue at Denver airport as Southwest struggles
By Shelly Bradbury
Southwest Airlines cancels thousands of flights, stranding Phoenix Sky Harbor travelers
By Marissa Sarbak
Southwest Airlines cancels many departing Southern California flights
By Marc Sternfield & Travis Schlepp
Opinion | The Airlines Know They Are Scamming Us (Published 2022)
By Elizabeth Spiers
Southwest CEO apologizes to customers, employees: 'There will be a lot of lessons learned'
By Amanda Maile
Southwest Airlines Spent $5.6 Billion on Shareholder Gifts in Years Ahead of Mass Cancellation Crisis
By Jake Johnson
Hiltzik: The disease that hit Southwest
By Michael Hiltzik
Southwest cancellations: Delta, American and United add new waivers, fare caps
By Kelly Tyko & Herb Scribner
Southwest Airlines cancels thousands more flights following winter storm
By Bernd Debusmann Jr. & Bernd Debusmann
Southwest's operation continues to meltdown as airlines recover from major Christmas storm
By Zach Griff
'Outdated' Scheduling Software Could Be to Blame for Holiday Travel Nightmare at Southwest Airlines
By Mack DeGeurin
Southwest Airlines cancellations face scrutiny amid winter storm chaos
By Hannah Sampson, Justin George & Rachel Lerman
Southwest CEO Bob Jordan said airline was 'behind' on modernization in late November
By Mary Schlangenstein & Ryan Beene
'Never flying Southwest again': Stranded and frustrated customers scramble to find flights and alternative travel
By Antonio Planas
Transportation Department will be looking into Southwest flight cancellations, Buttigieg says
By Phil Helsel
How Southwest Airlines Melted Down
By Alison Sider
Southwest CEO Says Airline Is Trying to 'End This Rolling Struggle'
By Alison Sider & Jacob Passy
Southwest got billions of dollars in taxpayer aid. Why is its service still a mess?
By Alicia Wallace
United and American Airlines place price caps on some cities to help Southwest customers get home
By Jennifer Korn
Why Southwest is still melting down
By David Goldman
How Southwest failed the holidays: Four charts explaining the cancellations
By Christopher Hickey & Matt Stiles
Southwest Airlines operations back to normal after being crippled by storm
By Doina Chiacu & Mark Porter
Southwest CEO apologizes to passengers, staff after flight cancellation chaos
By Sam Sweeney, Peter Charalambous & Will Mcduffie
Southwest Airlines says holiday meltdown will 'certainly' hit fourth-quarter results
By Leslie Josephs & Rebecca Picciotto
5 things to know about Southwest's disastrous meltdown
By Camila Domonoske