All coverage
How Southwest failed the holidays: Four charts explaining the cancellations
By Matt Stiles & Christopher Hickey
Opinion | The Airlines Know They Are Scamming Us (Published 2022)
By Elizabeth Spiers
Southwest CEO apologizes to customers, employees: 'There will be a lot of lessons learned'
By Amanda Maile
Southwest cancellations: Delta, American and United add new waivers, fare caps
By Kelly Tyko & Herb Scribner
Southwest Airlines Spent $5.6 Billion on Shareholder Gifts in Years Ahead of Mass Cancellation Crisis
By Jake Johnson
Southwest CEO Bob Jordan said airline was 'behind' on modernization in late November
By Mary Schlangenstein & Ryan Beene
Hiltzik: The disease that hit Southwest
By Michael Hiltzik
Southwest Airlines operations back to normal after being crippled by storm
By Doina Chiacu & Mark Porter
'Outdated' Scheduling Software Could Be to Blame for Holiday Travel Nightmare at Southwest Airlines
By Mack DeGeurin
Southwest Airlines says holiday meltdown will 'certainly' hit fourth-quarter results
By Leslie Josephs & Rebecca Picciotto
United and American Airlines place price caps on some cities to help Southwest customers get home
By Jennifer Korn
Southwest got billions of dollars in taxpayer aid. Why is its service still a mess?
By Alicia Wallace
Why Southwest is still melting down
By David Goldman
Southwest flight cancellations continue at PHL
By Ryan Hughes, Wakisha Bailey & Siafa Lewis
Flight cancellations have led to scores of unclaimed luggage
By Giulia Heyward
5 things to know about Southwest's disastrous meltdown
By Camila Domonoske
Southwest Failures No Longer ‘Weather-Driven,’ Pete Buttigieg Says
By Jill Cowan, Daniel Victor & Robert Chiarito
Its Reputation in Tatters, Southwest Aims to Resume Normal Schedule on Friday (Published 2022)
By Peter Eavis, Isabella Simonetti & Soumya Karlamangla
Why Did Southwest Cancel Thousands Of Flights? Here’s What Happened.
By Maria Cramer & Michael Levenson
Southwest didn't heed calls to upgrade tech before meltdown, unions say
By Ian Duncan & Justin George
Southwest planes are back in the air – and the apologies keep flying, too
By Forrest Brown & Gregory Wallace
Insiders at Southwest reveal how the airline’s service imploded
By Gregory Wallace
Southwest says ‘normal’ services to resume on Friday as DOT sends warning
By Forrest Brown, Karla Cripps & Gregory Wallace
Far from a shock, Southwest meltdown was 'perfect storm' of well-known vulnerabilities
By Alexandra E. Petri, Margot Roosevelt & Grace Toohey
Holiday meltdown exposes Southwest Airlines’ technology woes
By Kyle Arnold & Natalie Walters