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Genesys

Salesforce, ServiceNow Invest $1.5 Billion in Genesys

2 days ago

By Brody Ford, Ryan Gould & Liana B Baker

Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow

2 days ago

Salesforce, ServiceNow invest $1.5B in Genesys (update) (CRM:NYSE)

2 days ago

By Joshua Fineman

The Information

Salesforce, ServiceNow Invest $1.5 Billion in Contact Center Firm Genesys

2 days ago

By Kevin McLaughlin

Salesforce & ServiceNow Invest $1.5BN in Genesys

2 days ago

By Charlie Mitchell

Full Coverage of this story

EXL Partners with Genesys to Launch AI-Powered Customer Experience Platform | EXLS

3 days ago

EXL and Genesys partner to enhance customer engagement with AI

3 days ago

ExlService Holdings Partners With Genesys to Transform Business Operations Across Industries

Yesterday

Full Coverage of this story

HERE and Genesys Partner to Tackle Distracted Driving and Deliver Next-Generation Navigation Experiences in India - HERE and Genesys Partner to Tackle Distracted Driving and Deliver Next-Generation Navigation Experiences in India

Jul 8

Genesys wants agentic AI to make customer service less robotic

Jun 25

By Victor Dey

solutionsreview.com

Top MarTech News From the Week of June 27th: Updates from Sitecore, Genesys, Salesforce, and More

Jun 27

By William Jepma

ONLYCH1LD Tapped By Genesys For "The Next Level of Experience" Campaign

Jul 8

Genesys Appoints Allen Chiu as Chief Legal Officer

Jun 16

Engineering.com

Zuken Vitech releases GENESYS 2025 for improved MBSE tools

Jun 11

By Puja Mitra

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Jun 20

By Rhys Fisher

Trevor Schulze Joins Genesys as Chief Information Officer

Jun 9

Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform

Jun 25

2025 Contact Center as a Service Market Share Report: NICE, Genesys, Amazon Connect, and Five9 Lead the Rankings

Jul 17

Intelligent CIO

Genesys signs its second–largest Genesys Cloud deal in history with Fortune 100 technology company – Intelligent CIO APAC

Jun 11

Amazon Web Services

Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight | Amazon Web Services

May 23

The Korea Herald

Genesys Cloud makes big bet on Korea's corporate AI market

May 22

Genesys Strengthens Asia Pacific Leadership Team

May 19

LODGING Magazine

IHG Implements Genesys Cloud to Elevate the Guest Experience

May 14

Genesys CEO: How empathetic AI can scale our humanity during economic uncertainty

Apr 18

By Tony Bates

Bloomberg Law News

Genesys Hit With Lawsuit for Recording Abuse Hotline Calls (1)

Apr 14

By Ufonobong Umanah

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

Apr 4

By Rhys Fisher

How Does NICE’s Omnichannel Capabilities Compare to Genesys?

Apr 3

By Kristian Mccann

TeKnowledge partners with Genesys to simplify the journey to AI-enabled CX

Apr 9

By Zeus Kerravala

Genesys IPO: A Bold New Beginning in 2025?

Jun 26

By Craig Stephens

Appointment Scheduling Software for Genesys

Mar 29

Genesys Expands the Customer Engagement Continuum with Social Listening

Mar 25

Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”

Mar 25

By Charlie Mitchell

ET Edge Insights

Genesys customers expand cloud and AI to elevate experience orchestration in FY 2025 - ET Edge Insights

Apr 3

Techzine Global

Genesys launches tools for supervisors to improve customer experiences

Mar 21

Channel Insider

Genesys Unveils New AI Product and State of CX Report

Mar 17

By Jordan Smith

Moog expands avionics capabilities with Genesys integration; announces autopilot milestone & large touch display

Mar 13

By Dayna Fedy-macdonald

Deloitte Digital Named Global Systems Integrator Partner of the Year By Genesys – Press Release

Mar 6

Genesys Stalls Its IPO Bid, Cites Stock Market Volatility

Mar 6

By Charlie Mitchell

Channel Futures

Genesys, Mitel Partner On Go-to-Market Strategy

Feb 20

By Moshe Beauford

Software firm Gensys becomes first office tenant at the Horseshoe at Hub RTP

Feb 18

By Zachery Eanes

Modern Materials Handling

Discover the new CMC Genesys Compact at ProMat 2025

Feb 5

The Latest BIG News from ServiceNow, Mitel, Google, & Genesys

Mar 14

Laver Cup announces Genesys as an Official Sponsor

Jan 28

Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale

Mar 20

Outsource Accelerator

Genesys posts 40% YoY growth, hits $1.8Bn in revenue

Dec 21, 2024

Genesys confidentially files for US IPO as AI boom drives demand

Oct 21, 2024

By Niket Nishant & Manya Saini

Genesys Earns 2024 Great Place to Work Certification

Oct 10, 2024

Former Avaya Employees Join TeKnowledge, Start Implementing Genesys

Mar 11

Arkan Powers DHL's Genesys Cloud CX Rollout Across The Middle East In Collaboration With British Telecom

Jun 30

Salesforce and Genesys discuss CX strategy, coopetition

Aug 29, 2024

By Don Fluckinger

Permira, H&F-backed Genesys Is Said to Tap Banks for 2025 IPO

Sep 6, 2024

By Amy Or

Intelligent CIO

Genesys eyes Canada for growth

Aug 21, 2024

Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence

Dec 18, 2024

Genesys partners with Iraq’s Supercell Network at UAE’s GITEX

Oct 20, 2024

No Jitter Roll: Genesys Debuts New AI-powered 'Xperiences,' Glue Sports New Threads and Microsoft's Going Places

May 17, 2024

By Matt Vartabedian

Intelligent CIO

Genesys and Lighthouse Works partner to improve global career opportunities for the blind and visually impaired – Intelligent CIO North America

Sep 23, 2024

Big CX News from Avaya, Sprinklr, Genesys, and Google

May 10, 2024

By Rhys Fisher

QPC Australia named Genesys A/NZ partner of the year

Jun 4

By Rob O'Neill

nimbus compliance is now available on Genesys AppFoundry

Jun 12

New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year

Aug 6, 2024

The Big Reveal: Genesys AI Experience

May 20, 2024

By Sheila Mcgee-smith

Fintech Singapore

Genesys Cloud AI Experience Tokens: Manage AI Costs in CX Without Breaking the Bank

Apr 16

Genesys Cloud reports 40% YoY growth, $1.8Bn annual recurring revenue in Q3 FY25

Dec 17, 2024

The New Indian Express

Vi Business, Genesys partner to provide Indian firms with advanced cloud and telecom solutions

Oct 9, 2024

Big CX News from Salesforce, Mitel, Microsoft, & Genesys

Mar 7

By Charlie Mitchell

Genesys Infuses Innovations Into its Customer Experience Ecosystem

May 15, 2024

By Larry Walsh

Narayana Health deploys Genesys Cloud platform to manage patient interactions

Sep 3, 2024

Connacht Rugby and Genesys join forces until 2027 | 7th August 2024 | News

Aug 7, 2024

Agent Assist: Use Cases, Benefits, & Providers

Jul 24, 2024

By Charlie Mitchell

Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth

Jun 12, 2024

By Charlie Mitchell

Cloud adoption much higher among digital-native and D2C brands: Raja Lakshmipathy, Genesys India - CRN

Jun 26

By Sayantan Mondal

Genesys Layoffs Update: Less Than 1% of Employees Will Be Impacted

Feb 12, 2024

By Charlie Mitchell

Genesys on Radarr Acquisition: AI & Journey Orchestration Are the Future of Contact Centers

Jan 29, 2024

By Charlie Mitchell

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